--- # Existing Client Actions - Cancel or Reschedule <a href="https://forms.gle/2d2em3upCdjv3sni7" class="btn">Cancel a future session with this form</a> If you want to reschedule a regular session, first cancel the session you can't make using the above [form](https://forms.gle/2d2em3upCdjv3sni7) and rebook a one-off session in this [calendar](https://calendar.app.google/nN3tUBahCGpwiKfz8). --- # Our Terms and Conditions ## Cancellation and Rescheduling We expect cancellations of regular sessions to be made at least 24 hours ahead of the session itself, else a session credit will still be used. If you desire a rescheduled session at a different time in that week you can follow the protocol on our website and book a one-off session in our google calendar. You are free to cancel and relinquish your recurring slot at any point. Any single session still has the above cancellation window. Refunds come with a charge so we reserve them for when clients cancel their recurring slot or we conclude a school year. ## Payments and Invoices We will invoice you for sessions ahead of time and expect payments before sessions occur.  Our standard process is to invoice for 4 session credits at the beginning of a month covering a recurring schedule across the school year. If sessions are missed then the default practice is for the credit to be carried over so that future payments are lessened. Refunds can be actioned if a client doesn't want to use credits in the future. If five sessions happen to occur across a month we will generate a seperate one-off session invoice to cover this. ## Our Expectations We expect Parents/Guardians to make sure students are able to join google meetings ahead of time with a working microphone and camera, and to bring something to write with and the calculator they will use at exams. We expect to have cameras on unless there are bandwidth/technical or privacy issues. This helps to stay engaged, allows non-verbal communication, and to build rapport. ## Changes on our end We reserve the right to notify you of sessions being cancelled on our end at the same terms. We will notify you before the 24 hour window unless it is an emergency. Our time table is evolving to accommodate several services and timings may be adjusted so that we can serve as many clients as possible to our standards. This may mean future sessions and recurring slots are moved, you will be notified in advance of any upcoming changes and we will work with you to find a new agreement. --- ## Any questions? 📩 **Write to us at:** `[email protected]` 🚀 **Book Sessions & View Options:** [[Book Tutoring Sessions | Book Tutoring]] 👨‍💻 **Game-Making Club**: [[Daruma Dev Lab]] 💃🕺 **Who are we**: [[About Us]] 📐**Our Teaching Philosophy:** [[Services/Teaching Philosophy|Teaching Philosophy]] 👺**Problems setting up?** [[Troubleshoot Tech Issues]]